Return and Refund Policy

We want you to be happy with your order. If something is wrong, here is how we handle it.

Damaged or incorrect items. If your order arrives damaged or we sent the wrong item, contact us within 48 hours at thefishtailmarket@gmail.com with your order number and photos. We will send a replacement or issue a full refund, including shipping.

Change of mind. You can return unopened, unused items within 7 days of delivery. Perishable items, frozen goods, and personal care products cannot be returned for hygiene and safety reasons.

How to return. Email us first at thefishtailmarket@gmail.com with your order number and reason. We will provide the return address. You pay return shipping unless the item was defective or incorrect.

Refunds. Once we receive the returned item and inspect it, we process the refund within 5 business days. The refund goes back to your original payment method. Shipping charges are not refunded for change-of-mind returns.

Exchanges. We do not process direct exchanges. Return the item and place a new order.

If you have questions, email us. We respond within 24 hours on business days.